4 Tips On How To Increase The Paction Rate Of The Customers In The Shop

How can customers buy the store after they enter the store?

That is, how to seize the psychological needs of customers to buy goods in stores.

Here we first propose two phenomena of customer turnover:

1, customers after entering the shop due to improper reception, feel pressure or uncomfortable to leave;

2, customers come in to take a look at it, turn around and find no one likes to leave.

So, if we want to improve the sales volume of stores, we must first solve the problem from two aspects and prevent customers from losing. We need to do the following work well.

Preventing customer churn STEP 1

After the customer enters the store, give the customer 15 seconds.

Let the customers observe the store in 15 seconds.

At this point, shopping guide should keep a certain distance from customers and must be in the right direction (not behind customers or customers), so as not to give customers nervous tension and avoid scare away customers.

We should use these 15 seconds to observe and analyze the customers, and find out what products she first looks at or what products she is looking at for the longest time, so as to prepare for further sales.

Preventing customer churn STEP 2

Choose the right time to approach the customer.

What is the best time to get close to customers? Generally speaking, the following situations are close to customers:

(1) when customers watch a product regularly,

(2) customers look up to find help in shopping guide.

(3) when customers offer to try or ask questions,

(4) when customers and peers commented on a product;

Customers glance at stores as if they were looking for something.

Preventing customers from losing STEP 3

Say the first sentence, attract attention and stimulate interest.

At these times, as a shopping guide, you can quickly seize the opportunity to receive customers. The general customers will accept it, but does it mean that the customers will accept you?

Not necessarily, this time there will be many customers will say: "I look around, need to call you again" and so on, this time, we should learn to politely retreat, and continue to use Yu Guang to observe customers, looking for the next opportunity to approach customers, do not give up easily.

Preventing customers from losing STEP 4

Active marketing

This happens most often after those who are leaving the shop, so we need to observe the customers carefully. Once we find that she has the intention to leave, we need to take our promotional leaflet quickly to recommend a product. As long as it can attract her attention, then the horse takes back the counter, finds out the corresponding products for her trial, and can retain more customers at a certain level.

Opportunity.

Of course, doing the above basic work does not mean that we can seize all customers or lose customers. This is a normal phenomenon. More importantly, we have increased sales opportunities through these actions, and then increased sales performance.