The Five Stages Of Store Managers Must Know The Broken Windows Effect.

Before sharing the broken window effect, we will first store the storefront.

In the five stage, it is believed that these can resonate with many store managers.

Five stages

1, shop staff began to appear small errors, these errors are very subtle, very small impact, managers did not come forward to stop.

2, other employees in the store found that the manager did not stop, and thought that the problem was not within the scope of management. There was also a similar mistake, and it was taken for granted that this mistake would not be assessed.

3, the management capacity of the entire store began to decline, the store began to disorder, management began to chaos, but managers have not yet realized.

4, the store due to the accumulation of minor errors, resulting in large management problems and errors, consumer service satisfaction began to decline, managers realized that the situation is serious.

5, managers began to stop, but found that many small mistakes have become habitual. Employees are very unresponsive to managers' strict management. Their hearts are very conflicting. They do not cooperate with each other, even employees do not understand. They start to quit, and ultimately lead to team members' lax and management failure.

The five stage just described the disorder of store management is actually

As a typical example, let's share what is broken window theory.

From criminology, the principle of broken windows emphasizes zero tolerance for minor crimes, because if indulge in minor crimes, it may lead to greater crimes.

Chinese: do not regard evil as small, but not good or small. Actually, this is the same reason. From here we can see the broad and profound Chinese traditional culture. We put forward this theory at an early time.

Breaking windows can also be of great significance in management. From the point of view of management, if managers do not stop some minor mistakes of employees, these minor mistakes will continue to spread and affect other people, and eventually lead to management out of control. When managers are aware of the seriousness of the problem, they will stop them again, and the cost and cost will be very great. If they are not handled well, they will cause more consequences. This is the leeway of thousands of miles, and it will collapse in the nest.

Many storefront managers are indifferent to some small mistakes of employees. Whenever they find such problems, the storefront managers always give reasons: selling products is good employees, regardless of white cats and black cats, catching mice is a good cat.

As we all know, this is a double-edged sword. At first, Mr. Deng Xiaoping put forward the theory of reform and opening up of white cats and black cats. So far, because of the effective management and control of reform and opening up, the current problems are also very serious.

Therefore, as a storefront manager, we can not simply rely on sales volume to assess people. We should pay more attention to detail management. We need not to be a team of grass. We want to be a team of ups and downs. Sometimes we need a team of smooth and orderly growth. So we must guard against broken windows and ensure healthy and orderly operation of stores.