Basic Receptionist Knowledge In New Workplace

In fact, reception etiquette knowledge is not only a professional person to master, but one of the common sense that everyone should learn and master. After all, when we have other people to receive, we learn these receptions and etiquette knowledge.

Reception etiquette knowledge, personal etiquette

1, appearance and appearance

A professional professional should dress cleanly and professionally, showing your professionalism and professionalism.

Ladies do not wear hair, make-up with light makeup is appropriate, dress can not be too exaggerated and sexy.

Men should pay attention to cleaning their beard and not to wear long hair.

2, talk

Speak politely, kindly, and show respect for others.

In conversation, you should speak honorific as a receptionist, such as you, please, thank you, excuse me, disturb, advise, etc.

3, manner

In the reception, you should be gentle and polite, polite, generous, natural, generous and polite in terms of speaking posture, sitting posture, walking posture and standing posture.

Reception etiquette knowledge two, meeting etiquette

When you meet, you can shake hands or bow to each other.

When you shake hands, you must stand upright and look straight at each other and smile. When you bow, you should bend your upper body down, but you can't bend over. You should stoop to say hello and show your respect.

1. Introduce yourself.

Before you introduce yourself, you should first shake hands or bow to each other, then explain your name and position to your partner.

2. Introduce others

When you introduce others, your palms should be upward and palm referrals, according to the identity of the two sides, and introduce the names and identities of others.

As a receptionist, you should walk in the front as a guide, and the guests and the guests walk in the middle of the road, and you walk outside the road.

When taking the lift, you should first enter the control elevator and invite the guests to enter.

If the elevator has been controlled, you will have to wait for the guests to enter the rear area to enter.

When you lift the elevator, you should finally walk out.

Reception etiquette knowledge five, telephone reception etiquette

When you answer the phone, when you hear the phone ring, you should answer the phone first and ask the other person for the identity, then ask the other person's identity and intention; in the telephone communication, you should listen carefully and record the request of the other person, the language should be polite, the attitude is sincere and patient; when you end the call, say "goodbye", wait for the other party to hang up the phone first.