Enterprise Managers Improve EQ Three Steps

In 1995, Daniel, a professor of psychology at Harvard University.

Goleman even believes that intelligence factors are important in the elements of human success, but more importantly, emotional factors. EQ can be roughly summed up in five aspects: emotional control, self-awareness, self perception, self motivation, self development, ability to recognize others and interpersonal skills.

It is generally believed that 100% of the successful =20% of IQ+80%'s EQ.

Data show that IQ and skills, together with their functions, are not as effective as EQ, and the higher the location, the greater the EQ.

At the top of the enterprise

As a professional manager, it is not only unpredictable but changeable in twenty-first Century.

Zhang Ximin, vice president of Beijing Nanyang Linde enterprise consultant, points out that some competency characteristics of professional managers are closely related to emotional intelligence.

Pan Chenglie, deputy director of the Chinese Entrepreneur Association, pointed out more clearly: "as a manager of a team, the EQ of a professional manager directly affects the overall performance of a team, and the lack of EQ managers often leads to serious consequences."

The first step to improve EQ: effective communication

Through the study of 100 managers and white-collar employees, it is found that the main reason for job conflict and job crisis is the lack of leader communication ability (one aspect of EQ), resulting in inappropriate criticism.

Pan Chenglie gave an example: an engineer who presided over a software development project made a report to the vice president of the company, and his colleagues who worked side by side for several months were also present.

Unexpectedly, the vice president said to the engineer ironically, "how long have you graduated from the school? Such a standard is ridiculous. I am afraid I can only stay on paper!"

According to the Oxford management review, in front of many colleagues, the engineer was very embarrassed. Just like the rubber ball that was out of breath, there was no voice in the ball, and some other team members were defending and interrupting, some even hostile.

The vice president was not too ready to suppress the quarrel with authority.

But on the second day, some employees resigned. After that, more and more people asked to leave.

The company has to dismiss the vice president under the pressure of massive staff turnover.

"I know this vice president, he is a very competent person, and in this argument, his viewpoint is also reasonable.

But if he can adopt skillful criticism, the result will not be so.

Pan Chenglie is not sorry to say, "technical criticism is the most effective communication bridge between managers and subordinates. Taking the vice president as an example, he can say to the Engineer in a different way:" the biggest problem at this stage is that your plan will take too long and the cost may be too high. I hope you can study it again and see if it can shorten the completion time.

If so, the result will be quite different.

"

The second step to improve EQ: emotional management

Professional managers are first of all social people, and he will inevitably produce all kinds of emotions.

A successful professional manager is good at expanding the positive effect of emotion on work and minimizing the negative impact, which fully reflects a person's higher EQ.

Peking University's economics school has a doctor who believes that in terms of emotional management, professional managers should do the following two aspects: first, manage their own emotions.

Professional managers only need to "do their masters well before they can be masters of others".

Second, manage others' emotions.

"Professional managers as managers should be able to manage their emotions consciously."

As for the first point, Mr. Wang, director of human resources of a group company, mentioned one of his personal experiences: "a few years ago, our financial manager was summoned by the public security organ for economic problems. Because of the sudden occurrence of the incident, there were four rumors inside and outside the company, all of which were directed at the general manager of the company.

Faced with numerous accusations, the general manager's mood was not affected. He quickly convened a press conference to clarify the truth, and a disturbance soon subsided.

Afterwards, the general manager said this: "as a leader in company management, my emotional changes have great impact on the company in crisis time. I must manage my emotions well.

"

As for the second point, the American psychologist Mayo discovered that people not only have desire for work environment and economic reward, but also have more significant impact on their work, such as psychological needs, ideals and emotions. Appropriate EQ incentives are more important than bonuses.

In this art of encouragement, the core principle is to protect employees' self-esteem and to make employees feel respected and valued in the group.

A management experience of Volvo in Sweden is: "let every employee be fully respected."

The company has saved 40% of the manpower and time needed to build a car, reduced the turnover rate of the production workers to 5%, reduced the turnover rate of white-collar workers to zero, and reduced the total cost by 25%.

The third step to improve EQ: self motivation

"The successful managers I have been exposed to are, without exception, very good at self motivation."

Zhang Ximin said, "the so-called" self motivation "mainly includes strong initiative and optimistic attitude.

Jiang Baoquan, President of China gold foil group, also has a deep understanding of this.

He pointed out that professional managers, as the leaders and backbone of enterprises, will inevitably encounter difficulties and resistance in the process of leading enterprises. Their personal mentality will directly affect the overall morale of enterprises. If the professional managers are aggressive and have strong desire for success, the team led by them will also be prosperous and full of vigor and vitality. Otherwise, morale will be low and lack of fighting power.

Therefore, for professional managers, it is important to maintain an enterprising spirit at all times and to infect his team with his optimistic attitude.

"Of course, this optimism should be a pragmatic attitude, and blind optimism is not desirable."

Jiang Baoquan said.