Workplace: Etiquette For Listening

Listening refers to a process of listening carefully, attentively and carefully by the listener, observing the speaker's way of expression and behavior, timely and appropriate information feedback, and responding to the speaker so as to enable the speaker to make a comprehensive, clear and accurate exposition and obtain useful information. The etiquette of listening is:

(1) Absorbed 。 Negotiators must keep awake and concentrate at all times in conversation. The speed of listening and thinking is about 4 times faster than that of speeches. Therefore, listening to other people's thoughts is very easy to leave. At the same time, according to relevant research materials, normal people can only remember 60% to 70% of what they hear when they are on the scene. If they do not concentrate, they will remember less. From then on, you must concentrate on your efforts to listen to others. Exclude environment And the interference of their own factors.

(2) pay attention to the way the other person speaks. The wording, expression, tone and intonation of the other person convey some information and pay close attention to it. They can find the hidden needs of each other and truly understand all the information conveys by the other side.

(3) observe each other's facial expressions. Observing and judging is a supplementary method to judge the speaker's attitude and intention.

　　 negotiation Listening to occasions is the four comprehensive effect of "ear to eye, heart to heart, brain to". "Listening" means not only using ears to listen, but also using the eyes to observe, using their own heart to put forward the idea of putting oneself in the place for each other's words, and using their own brains to study and judge the motivation behind each other's words.

Standard listening is not allowed to listen to one's mind while thinking about what to say when it comes to your own speech. It's thinking about how the speaker should solve his or her problems, plan his own advice, think about some similar experiences that he associates with the content he heard, and plan how or whether to tell the speaker's own experience. We must concentrate and concentrate on getting the information of the speaker, so that the divergent thinking will disappear.

(4) through some appropriate ways, such as gaze, concern for sympathetic facial expressions, nod approval, forward posture and some voice of attention, prompting the speaker to continue.

(5) learn to be patient. If it is difficult to understand and avoid listening, especially when the other person says he does not want to listen or even annoy himself, he should listen to it as long as he does not say so. He must not interrupt his speech, or even leave or fight back, so as not to "hook" or impolite. For those problems that can not be answered immediately, efforts should be made to clarify his intentions, not to express hastily, and to seek other ways to solve them.