Amazon Related Titles Broke Out, A Large Number Of Sellers

Recently, Amazon Europe and the United States station sellers because of two things fried pot, can be called a double whammy.

1. A large number of sellers are maliciously complained about copyright infringement, leading to the front desk becoming a dog

2. Amazon related titles broke out, a large number of sellers

A large number of sellers reported that they had received multiple complaint e-mails and found that it was the same best seller seller who complained about copyright infringement maliciously. But now the account number of the seller who has been complained about is basically in the state that the foreground becomes dog and the background is available for sale. Even if there is a seller's link that is directly removed, it is in a non editing state. Even if the complaint is made, the link has not been saved.

It is understood that the product belongs to the public model and has no patent. The customers of a certain supplier have been basically complained by the best seller seller. The first thing to do is to register a trademark

Due to the large number of injured sellers, the trademark "suipart" of the best seller seller was investigated. It was revealed that the seller was a Putian Amazon seller, mainly involving business card boxes, wallets, backpacks, travel bags and umbrellas.

"I'm receiving a complaint email from this Putian seller. Six letters have been sent. This Putian seller is to copy your asin and make a complaint. Most asins are created on October 23."

"The FBA sent on the 23rd has been made. The front desk has changed into a dog without product information, and the background is selling it. This kind of Amazon finds out to seal his number."

However, the categories involved include not only the above categories, but also a large number of other categories of sellers' feedback after being complained about. Although similar cases can often be complained back, but it is very time-consuming and labor-consuming, many small and medium-sized sellers are hard to bear. In this regard, the seller must have brand awareness, carry out brand filing timely prevention, some lawbreakers often have malicious complaints and extortion against sellers without brand registration.

The malicious complaints of infringement incidents are still happening, sellers must pay attention to be "suipart" complaints off the shelf.

Amazon related titles broke out, a large number of sellers

The cross-border industry is really not easy. It is not only faced with malicious complaints and infringement, but also sudden and concentrated incidents of account number connection leading to the closure. A large number of sellers reported that their accounts were sealed inexplicably, and received an email saying "according to Article 3 of Amazon enterprise solution agreement, your Amazon seller account has been deactivated".

This email can be called "lethal Article 3", all sellers are faced with the risk of losing their account number.

Amazon seller said that the European station was suddenly closed, but also related, but it is a new information and environment, has been operating for half a year. And some seller's account number even honestly did three or four years have also been informed of the associated title, is really very innocent.

What exactly is Amazon mail's "lethal Article 3"?

It is understood that there are a large number of sellers with related titles this time, and many of them have even been killed by the platform by mistake. According to the information provided by the sellers, most of the emails show that they have violated Article 3. So, what exactly is Clause 3? From the background rules, we get the following specific contents:

We have the right to terminate your use of any service or terminate this Agreement for convenience upon 30 days' notice. We may immediately suspend or terminate your use of any service if we find that:

(a) You are in material breach of this Agreement and fail to remedy it within 7 days after receiving the remedy notice, unless your breach causes us to be liable to a third party (if your breach causes us to be liable to a third party, we have the right to reduce or cancel the remedy period at our reasonable discretion);

(b) Your account is detected or identified by us. Your account may be used for fraud, false or illegal activities;

(c) Your use of the service impairs or we recognize that your use of the service may harm the legitimate interests of other sellers, customers or Amazon.

In short, if your account has fraud, false or illegal activities, for example, the water and electricity account provided in the second instance is forged, swiped, and illegally merged variants. It is likely to damage the legitimate interests of other sellers, customers or Amazon, such as: the infringement is reported unchanged, false delivery, etc. It's a violation of Clause 3.

The Amazon seller added that related accounts have been happening all the time. In fact, Amazon suspects you, but there is no conclusive evidence, but it is not willing to miss it. Therefore, you should prove your own innocence, rather than kill by mistake.

How should the seller who is wrongly judged by the platform appeal?

Before solving the association problem and applying for account reactivation, the Seller shall first make clear the related factors. The general association is mainly composed of hardware: computer, network cable IP, router, cat, network card information and hard disk information; registration information class: company name, personal name, * *, address information, telephone number, email address, collection account number; software category: browser, agreement, cookie e. Product category: it is caused by the high similarity of products, the correlation between pictures, SKUs and product descriptions. In addition, there are many unexpected reasons for association, such as the current email password and the previous email password, and some of the association time can even be traced back to several years ago.

Therefore, from the beginning to the end, the Seller shall sort out all the factors that may lead to the connection of his shop (if the cause of death can not be found, you can find the internal cause of death from the service provider). If the seller ensures that it is "killed by mistake" by the platform, then he can try to write a POA to appeal back the account number. However, if it is really related to his account, the success rate of the appeal will be very low.

The content of the related complaint letter is to introduce the company and legal person information clearly, to show that he is a legal and compliant seller who strictly abides by Amazon rules, and indicates that he has only one account number; additionally, submit legal person ×, * *, business license, bank flow, individual bank, public utility bill and water and electricity bill in the last 90 days (the list must be displayed Show the full legal name of your company or the full name of the legal representative, which also needs to be shown on your business license), product, brand and FBA's shipping information comprehensive certificate.

In a word, the more complete the Amazon account information is, the better. However, Amazon sellers said: "even if they are wrongly judged by the platform to appeal, they will not succeed. In August, the European account that was judged to be related failed to appeal at that time. However, in September, they submitted their previous information again, and it passed in a few minutes. Therefore, if their registration information is excellent, they should If you insist, you will pass it one day. "